FAQs

1. Why can't I buy items directly from the website?
At Habitat, we pride ourselves on offering to our customers the very highest levels of service and support at all times. Whilst our wish is to offer you the ability to purchase items directly from the website, we are not able to provide this facility at the moment. In the meantime, we would love for you to have fun exploring our new website. Whilst not designed to replace the very unique experience of the Habitat in store environment, we have tried to create a very tactile online experience to enable you to create your own unique Habitat.

2. How can I get a Habitat catalogue?
The Habitat catalogue is published twice a year to correspond with our Autumn-Winter and Spring-Summer collection launches. It is available from all of our stores. If you cannot visit a store they should be able to arrange posting to you. If you are unsure of your nearest store please contact our store locator line on 08444 99 1111. This service is available to mainland UK residents only. 

3. What payment methods are available?
We accept payment by MasterCard, Visa, Switch, American Express, cash, Habitat Gift Vouchers and the Habitat Gift Card or, where applicable, Interest Free Credit. However Interest Free Credit is subject to application, please contact your local store for details.

4. How do I go about requesting a VAT refund?
Overseas customers may be eligible for a refund of VAT on their purchases from Habitat. Further details are available in stores.

5. What's the best way to care for my Habitat furniture?
As we use many different materials and finishes there are different ways of caring for each product. To keep your furniture in good condition and to ensure maximum longevity, you will need to follow the care instructions provided with each individual item. These instructions are included inside the packaging.

6. What's the best way to care for my Habitat upholstery?
Many of the Habitat upholstery fabrics are washable. This means they can be washed at a maximum of 30 degrees. It is vital that all covers are washed at the same time to avoid color variation. Domestic washing machines do not usually have the capacity to take a load of this size, so a local launderette might be more appropriate. However the very best way to care for any cover, whether it is fixed or loose, washable or non-washable, is to have it professionally cleaned in your home.

7. If I have problems assembling my furniture what should I do?
If just getting it home is all the DIY you're willing to do, we're always happy to come and put it together for you. Just ask in store for details and assembly prices.

8. Should I consider measurements before going to the store to purchase blinds or furniture?
When purchasing any furniture or made to order blinds it is always important to measure the relevant space correctly. If you are purchasing furniture then we recommend that you measure the entrance, the route by which the item will enter the property and the space that it will occupy. If purchasing blinds then it is vital to obtain accurate measurements of the window before going to the store to place your order.