Habitat Website FAQ's

1. How can I get a Habitat catalogue?
The Habitat catalogue is published twice a year to correspond with our Autumn-Winter and Spring-Summer collection launches. It is available from all of our stores. If you cannot visit a store and would like the latest catalogue posting to your home address, please e-mail us at mailinglist@habitat.co.uk. Alternatively, call us on 0844 499 4686. This service is available to mainland UK and Highland residents only. 

2. Why can I only buy selected items from Habitat online?
We are currently working to offer more Habitat products as soon as possible. At the moment you can only purchase items listed with a 'buy' option next to them. We hope to add more lines before November 2009, so please keep checking our website for further updates.

3. Can I place my order over the phone?
Although we have done everything we can to make the buying experience on our website as simple as possible, we want you to be comfortable when placing your order with us. If you would prefer to speak with a member of our online service team to confirm the details and place your order, please call us on 0844 499 4686 and we will be happy to assist you personally. If you would like to collect any products from our stores, you will need to place your order there by calling 0844 499 1111.

4. Can I purchase goods from overseas?
No - Currently Habitat only provides our online goods and services to mainland UK and Highland residents. If this changes in the future we will update the website accordingly. We apologise for any inconvenience this may cause.

5. What payment methods are available?
We accept payment by MasterCard, Visa, Switch, American Express and most other major credit/debit cards. We are not currently able to accept payment online via cash, cheque, PayPal, Diners, Habitat store card, Habitat electronic gift Cards or Habitat paper gift vouchers. We do not offer Interest Free Credit agreements online.

6. What's the best way to care for my Habitat furniture?
As we use many different materials and finishes there are different ways of caring for each product. To keep your furniture in good condition and to ensure maximum longevity, you will need to follow the care instructions provided with each individual item. These instructions are included inside the packaging. Should you wish to obtain a copy of these from a current Habitat range then please e-mail us at onlineservices@habitat.co.uk. In the future you will be able to download all of these straight from our website.

7. What's the best way to care for my Habitat upholstery?
Many of the Habitat upholstery fabrics are washable. This means they can be washed at a maximum of 30 degrees. It is vital that all covers are washed at the same time to avoid color variation. Domestic washing machines do not usually have the capacity to take a load of this size, so a local launderette might be more appropriate. However the very best way to care for any cover, whether it is fixed or loose, washable or non-washable, is to have it professionally cleaned in your home. Please read the care instructions on your Habitat upholstery carefully before attempting any clean. Should you wish to obtain a copy of these from a current Habitat range then please e-mail us at onlineservices@habitat.co.uk.

8. If I have problems assembling my furniture what should I do?
If just getting it home is all the DIY you're willing to do, we're always happy to recommend a third party provider near you who can come and put it together for you. Simply e-mail us at onlineservices@habitat.co.uk for further details and prices.

9. Should I consider measurements before purchasing my furniture?
When purchasing any furniture or made to order items it is always important to measure the relevant space correctly. If you are purchasing furniture then we recommend that you measure the entrance, the route by which the item will enter the property and the space that it will occupy.

10. Are there Terms & Conditions for my online Habitat order?
Yes - When purchasing any furniture goods online there are Terms and Conditions that are applicable to your order. They are available to view at any time on the website and you will be asked to confirm you have read them before you can continue and confirm your order. It is your responsibility to make sure that you have read and understood these conditions of sale before making your purchase.

11. Can I cancel my order?
Yes – You can cancel or edit your order up until the point when you confirm your order in the checkout process. If you have already confirmed your order you will need to speak with one of our online service team members directly on 0844 499 4686. Please note that made-to-order items, where a product is produced based on your request have cancellation charges. These are detailed in the Terms & Conditions for furniture orders.

12. Can I make changes to my order?
You can only make changes to your order up until the point when you confirm your order in the checkout process. If you need to make a change after this you must speak with one of our online service team members on 0844 499 4686. Please note that any changes made after you have confirmed your order will result in the order creating a new approximate timeframe for delivery and will be longer than the one given on your original order.

13. Will I get an order confirmation?
Yes – Shortly after placing your order you will receive an automatic order confirmation from us via e-mail containing all of the details of your order.

14. How will I receive my Habitat order?
All our goods are sent via home delivery to mainland UK postcodes only. When you place your order with us you will be given an approximate timeframe for dispatch. All our items are delivered by a third party provider. Once your goods are ready for home delivery they will call you directly using the details provided by you on your order confirmation. We deliver Tuesday – Saturday 7am to 6pm. The availability of our home delivery slots varies depending on your postcode. Deliveries cannot be brought forward from the 1st date offered. Please see the Terms & Conditions of Sale for furniture order for more details.

15. What if I am not in when you deliver?
If you or a nominated recipient are not available on the agreed date you will need to call our online service team on 0844 499 4686 to organise a re-delivery. This will incur a delivery charge that must be paid in full before the re-delivery can take place. Please see the Terms and Conditions of Sale for furniture orders for more details.

16. What if only part of my order has arrived?
If you have ordered more than one item or you have not received all the packs for your furniture, please e-mail our online service team at onlineservices@habitat.co.uk or call us on 0844 499 4686.

17. What if my order arrives damaged or faulty?
If you order arrives damaged you should write this on the delivery note you will be asked to sign by our home delivery partners. You should then contact our online service team at onlineservices@habitat.co.uk or call us on 0844 499 4686 within 7 days of receipt of your order.

18. What if I receive an incorrect item?
If you have received an incorrect item and did not notice the error before the home delivery team have left your property you should contact our online service team at onlineservices@habitat.co.uk or call us on 0844 499 4686.

19. Can I return products to a store?
No - If you wish to return a product(s) from your internet or telephone order you need to follow the returns procedure included with your delivery and by contacting our online service team by email at onlineservices@habitat.co.uk. Alternatively, call the online team on 0844 499 4686. All accepted returns must be collected via our partner home delivery network only. To return a product originally purchased from one of our stores, please call 0844 449 1111.

20. Can I order from Habitat online and the collect from my local store?
No - It is currently not possible to order online and then collect from your local store, but you can call any of our stores on 0844 499 1111 and they would be happy to assist you with a store order and collection directly. Normal delivery charges will apply from stores.