CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

Last updated: 29 June 2020

We know these are worrying times for everyone and hope that you and those around you are all staying safe.

Please find some FAQs below. As the situation is changing daily, we will be updating this page with up-to-date information regularly.

Can I still order online?

Yes, you can still order online as normal and we can still deliver to you. Specific delivery details and delivery times can be found on the product page when you come to purchase.

When will my order arrive?

We are aiming to keep to all our delivery times but bear in mind that your order may take a little longer to arrive than usual. Please note, that smaller items will be delivered within 14 days of placing your order. If you are concerned, please contact our Customer Service Team via our social channels, by phone or Live Chat – please see our Contact Us page for more details. We will always aim to deliver your order in full, however in some cases your delivery may be split during the fulfilment process and delivered at a later time or the following day. Our delivery company will contact you should this be the case with further updates on your expected parcel.

Are your stores open?

We're pleased to say that we have now reopened all of our stores, with new measures in place to keep everyone as safe as possible – click here for more information, including store opening hours and the safety precautions we are taking.

Can I still receive a delivery?

Yes. Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages. It is understood that these types of viruses don’t survive long on objects such as letters or parcels.

Are there any changes to deliveries of larger items?

We have put in place a range of social distancing measures that allow deliveries of larger items to go ahead as normal. If this is a problem please get in touch with our delivery company, Panther, when you receive your confirmation text message from them the night before delivery.

How do I return online orders?

For any purchases made from 1 March 2020 to 30 June 2020 we are extending our returns period for online orders to 31 July, as long as the item meets the other terms of our returns policy including a valid proof of purchase such as a receipt or delivery note. All items purchased after 30 June 2020, please refer to our standard returns policy. If you urgently need to organise a return, you will need to contact our Customer Service Team via our social channels, by phone or Live Chat – please see our Contact Us page for more details.

How do I return in-store purchases?

For any purchases made from 1 March 2020 to 30 June 2020 we are extending our returns period to 31 July, as long as the item meets the other terms of our returns policy including a valid proof of purchase such as a receipt or delivery note. Please note, all of our stores have now reopened – please click here for more details.

Can I still use your Click & Collect service?

Due to the unfolding situation with Coronavirus (COVID-19), our Click & Collect service is currently unavailable. We’ll update you if the situation changes.

What happens if I am self-isolating and need a collection?

If you require a collection, please contact our Customer Service Team via our social channels, by phone or Live Chat – please see our Contact Us page for more details.. Notify them if you are self-isolating or if someone in your home has symptoms and we’ll help you organise a date.

Can I still receive deliveries if I’m self-isolating?

If you are getting a large item delivered (2 man delivery) let our Customer Services team know and they will happily reschedule your delivery for you.

The delivery of smaller items (1 man delivery) will still go ahead as normal. The only difference is the driver will place the delivery in a safe place and you will no longer be asked for a signature to avoid contact.

How do I contact Habitat?

We have multiple ways for you to get in touch with our Customer Service team, including Live Chat, phone and our social media channels – please refer to our Contact Us page for more information.

Do you deliver to the Republic of Ireland?

We are no longer able to deliver to the Republic of Ireland due to the Covid-19 situation.