Furniture and upholstery FAQs

From ordering fabric swatches and delivery, to learning how to care for your products, our helpful FAQs have you covered…

Can I view a product in store?

Our three Habitat showrooms in Leeds, Brighton and Westfield have a selection of products on show that you'll be able to view.

Can I order a fabric sample?

If there's an item you like, head to the product page where you'll see an option to request a fabric swatch. Click on the link and follow the steps.

How will I receive my furniture order?

You'll receive a text from Argos on the evening before or morning of your delivery with a 2-hour delivery window. Our Argos drivers will call you when they're nearby to discuss delivering your order safely. If you're self-isolating, please make us aware so we can rearrange your delivery date.

Made to order items will incur an 8-12 week lead-time. Occasionally we experience delays; if this happens we'll contact you with an updated expected delivery date. When your item is ready for delivery, we'll phone you at least 10 days ahead of time to arrange a date.

Please ensure there will be a person aged 18 or over to accept delivery. We'll deliver to your room of choice if there is adequate access and space, and we recommend measuring your doorways and room to make sure your piece will fit before ordering.

How do I cancel a 'made to order' order?

'Made to order' upholstered furniture like sofas, armchairs and beds are created specifically for you on receipt of your order. If you need to cancel items like these, please contact our customer services team on 0345 640 2020 within 14 days of placing your order, so we can stop them from being made.

Should I consider measurements before purchasing my furniture?

It's important to measure your space correctly. We recommend measuring your entrance, route and the space your product will sit before ordering.

Do furniture items come flat packed?

Some items do. The item description online will indicate this, and you can view the assembly instructions from this page.

My item has arrived flat packed. Do you offer a service to build the items?

We currently don’t offer an assembly service but if you need any support, try our product support page or contact our customer services team on 0345 640 2020.

I have no assembly instructions, can you help?

There are a few options available to you:

  • download the assembly instructions PDF on the product page
  • head to our product support page
  • contact our customer services team on 0345 640 2020.

Can I buy replacement cushions or covers?

Unfortunately, we currently don’t sell replacement cushions or covers on the Habitat website. However, you can head over to see Argos's selection of cushion filler pads.

What's the best way to care for my Habitat furniture?

As we use many different materials and finishes, there are different ways of caring for each product. To keep furniture looking its best and to ensure maximum longevity, follow the care instructions provided with each individual item.

What's the best way to care for my Habitat upholstery?

The best way to care for any cover is to have it professionally cleaned. Please read the care instructions on your upholstery carefully before attempting to clean.

Do Habitat still sell kitchens?

Unfortunately, Habitat no longer sell fitted kitchens.

I have a problem with my current Habitat kitchen, who can I speak to?

If you have any questions concerning a previous Habitat fitted kitchen purchase, please call our customer services team on 0345 640 2020.

I'm still stuck...

Why buy at Habitat?