Returns guide

If you’ve changed your mind  

If you've changed your mind and wish to return an item, you have 30 days from the date of collection or from the date of delivery to request to return your item(s).    

Your item needs to be:  

• Unused with all original components;   
• In its original packaging (with the tags if applicable); and   
• In a re-saleable condition.  

This doesn’t affect your legal rights if something is faulty or if you decide to cancel your order. We explain these rights in more detail below.   

What you'll need:  

• Proof of purchase (e.g., receipt or order confirmation).  
• Any free items that came with the product.  

Please contact us if you have any questions about our Returns Policy before placing an order.   

Getting your refund:  

• Once returned, please allow 14 days to be refunded. Refunds will be processed by the original payment method.   
• If we are collecting your return, your refund will be processed once we have received and inspected the item.  
• You’re entitled to receive a refund of the standard delivery charge where the full order is returned.   

You are responsible for looking after the items while they are with you. You’re allowed to reasonably inspect the nature, characteristics and functioning of a product in the same way you would do in a store, provided you don’t break an applicable security or hygiene seal for the types of products listed in the exclusions above. For example, you may sit on a sofa to check its comfort, turn on a lamp to check its functionality, or unbox a dinner set to confirm it matches the description. If you handle or inspect a product in a way that wouldn’t be permitted in-store, we may reduce your refund to reflect any loss in value. If the item has been used (i.e. you have obtained the item’s benefit or purpose) or mistreated, we may not be able to offer a refund.  

Please take out any accessories or personal items that were not part of the original product or packaging from Habitat, as we’re unable to return these to you once the item has been processed.  

You should retain evidence of your return. Refunds will not be made if the return is not received by us and you do not have any such evidence to show the return was sent.  

This does not affect your statutory rights, in particular your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). You can find more information on your rights under the Regulations below.  

If goods are not satisfactory quality (e.g. unsafe or defective), fit for purpose, as described or otherwise do not conform to the contract (i.e. are “faulty”), you are entitled to statutory remedies including repair or replacement, or a refund. Our Product Support page provides videos, instruction manuals, product-specific FAQs & technical support options.  

If your item is faulty or damaged, the options available to you vary depending on when you received the item from us. Please read below:  

If you received your item less than 30 days ago  

• If your item is faulty, you are entitled to a refund.  

• If your item was damaged when you received it, in some cases, we may be able to offer you a discount to keep the item if it's something purely cosmetic that you'd be happier to keep for a partial refund.  

• If your product is missing parts, you can check our spare parts website. Alternatively you can return to the store you collected from or contact us here for products delivered to your home.  

• Damaged or faulty items do not need their original packaging, to be unused or have their tags in order for us to refund you.  

If you received your items more than 30 days ago  

If something goes wrong after the first 30 days but within 12 months, we’ll offer to repair or replace the item at no cost to you. If that doesn’t resolve the issue, takes too long, or causes significant inconvenience, we’ll offer you a refund.   

If you just need a spare part, then we also have a site dedicated to helping you. Our spare parts website contains a variety of options that means you can keep hold of your product for longer.  Some products may also benefit from an additional manufacturer’s guarantee which may extend the duration of protection.   

If you want to talk to us about a faulty or damaged item that was delivered to your home, head to our contact us page. If you collected your order, please return the item(s) to any Argos store, and one of our colleagues will be happy to help. Head to our store locator here to find your nearest one.   

In addition to our 30‑day change of mind returns policy, you also have certain statutory cancellation rights when you buy products from us.  

Cancellation rights  

If you make a purchase from us online or by phone as a consumer – including for Click and Collect – you have the legal right to cancel your contract within 14 calendar days, starting the day after you receive your order, without giving any reason. These rights are set out in the Regulations.  

If you cancel an online or telephone order and return the entire order you are entitled to receive a refund of the standard delivery charge. All refunds will be issued to your original payment method. Refunds will be issued within 14 days after the day on which we receive the goods back, or (if earlier) the day on which you supply evidence of having sent the goods back. If we offer to collect the goods, you will receive your refund within 14 days after the day you inform us of your decision to cancel the contract (less any applicable collection charges described above / below).    

You should retain evidence of your return. Refunds will not be made if the return is not received by us and you do not have any such evidence to show the return was sent.  

Your cancellation rights under the Regulations do not apply to certain categories of products such as sealed CDs, DVDs or software once the security seal has been opened, as well as perishable goods, items that are custom‑made or personalised, and newspapers, journals or magazines with the exception of subscription contracts. They also do not apply to products sealed for health or hygiene reasons if that seal has been broken.  

If the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may recover that amount from you, up to the contract price.  

If you wish to cancel your order, the simplest way to do this is to select How to return your item at the top of this page and follow the instructions.  Alternatively, you can use the Model Cancellation Form below and share this via Live Chat. We charge a collection fee of £30 for large items.   

This summary is not a full statement of your statutory rights. For more detailed advice, please contact the Citizens Advice Bureau or your local Trading Standards Office.  

Model cancellation form  

To Argos Limited, 33 Charterhouse Street, London EC1M 6HA   

I hereby give notice that I cancel my contract of sale of the following goods [insert].  

Ordered on [insert]/received on [insert],  

Name of consumer(s),  

Address of consumer(s),  

Date