Argos Care FAQs

With Habitat and Argos coming together, we now have some fantastic Argos Care policies to ensure you get the most from your products. If you're unsure of how they work, our helpful FAQs below should be able to help. Please note, Argos Furniture Care and Argos Replacement Care are only available on applicable products in Habitat.

Once I've bought Argos Care, when does the cover start?

Your cover kicks in from the very day you purchase Argos Care. The policy will usually end after the time period shown on your receipt (unless the policy has ended in accordance with our Ts&Cs). Always check the details of your specific policy as this may vary according to the type of item you've got and when you bought your policy.

When can I buy a policy?

You can buy a policy up to 45 days after buying your product. Any terms or offers, such as discounts and vouchers that are linked to the purchase of the policy, will also remain available for 45 days from the date you purchased your product.

How long do I have to cancel my Argos Care policy?

You can cancel Argos Care anytime you like during the policy term. However, you'll only get a full refund if you cancel within a certain number of days from when you purchased your policy. Please see the breakdown below:

Replacement Care
Within the 45 day 'cooling-off period' – you’ll get a full refund.
After the 45 day 'cooling-off period' – you’ll get a pro rata refund (so we'll refund you the remaining months on your plan).

Furniture Care
Within 45 days 'cooling-off period' – you’ll get a full refund if no claims have been made.
After the 45 day 'cooling-off period' – you'll get a pro rata refund (so we'll refund you the remaining months on your plan) if no claims have been made.

Does buying an Argos Care policy affect my statutory rights?

Your statutory rights will not be affected when you buy a policy. These include the right to claim a refund, repair, or replacement for up to six years (in Scotland it’s up to five years after you became aware, or could with reasonable diligence have become aware there was a problem) if your electrical goods were not of satisfactory quality or fit for purpose when they were sold to you. After the first six months, you will have to prove that the goods had a fault when sold to you.

For further information about your statutory rights, please contact the Citizens Advice Bureau via their website www.citizensadvice.org.uk or call 03444 111 444.

When does my Argos Care policy end?

Most Argos Care policies will have the duration shown on your receipt or policy documents (unless the policy has ended in accordance with our Ts&Cs). If we replace your product or give you vouchers to replace the product yourself, the policy will end immediately.

Who are Domestic & General and Castelan and what do they have to do with Argos Care?

We have specialised financial services companies that provide Argos Care. We have teamed up with Domestic & General and Castelan who we consider to be experts in their field. Most importantly, this doesn't change the fact that this is Argos Care.

We've worked together with our providers in order to offer a cover with a value to you.

Here are the details about our providers...

  • Argos Replacement Care is provided by Domestic & General Insurance PLC.
  • Argos Furniture Care is provided by Novus Underwriting Limited on behalf of Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG and administered by Castelan Limited.

You can read all about our providers and their Ts&Cs here.

How do I make a claim?

The way to make a claim will vary depending on which type of Argos Care policy protects your product. Please follow the guide below:

Replacement Care
You can come into store and claim on your policy, subject to meeting the terms and conditions as shown in your policy document.  Just make sure you bring the following into store:

  • Your broken or damaged item.
  • Your item receipt.
  • Your receipt for your Argos Replacement Care.

Remember, once you've received your replacement, your policy will end.

Furniture Care
If your piece of furniture develops a fault or gets damaged then you may want to claim against your Furniture Care policy. The government are constantly reviewing the safety measures that are in place in the United Kingdom. With this in mind, we have made the decision to resume Furniture Care repairs/replacements in line with Castelan’s guidelines. You can register your claim using the options below:

  • Fill out a Castelan Online Claim Registration.
  • Call 0370 320 0332.

Please bear in mind that phone lines will be extremely busy during this period. We would encourage you to use the online claim registration system.

What if my Argos Replacement Care policy expired whilst stores were closed?

If your policy expired or is expiring during a lockdown after December 2020, don’t worry. We have extended these policies so that you will have time to make any claims you require once the national lockdown is lifted. You can therefore still make a claim if you need to, subject to meeting the terms and conditions as shown in your policy document.
Click here for more information.

What else do I need to know?

Other providers
Policies may be available from other providers. You may also be covered under your household contents insurance or other policies that you may hold.

Meeting the obligations under your policy
Domestic & General Insurance PLC is covered by the Financial Services Compensation Scheme. If we cannot meet our obligations to you under the policy, compensation may be available to cover these obligations. The compensation provides for 90% of any claim with no upper limit on the amount of the claim.

Compare online
You can compare the prices of product care for your electrical goods online using any internet enabled device at www.compareextendedwarranties.co.uk.

 

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