Returns and refund FAQs

Coronavirus service update

Selected Argos stores are open and following guidelines to keep our customers and colleagues safe. If you do need to return an item, please click here for the latest store updates. Or, scroll below for more information, our extended returns policy and helpful FAQs.

Returns FAQs

We want you to be delighted with all your purchases, but we know sometimes items need to be exchanged, fixed or simply returned because you’ve changed your mind. No worries, if our returns guide can’t help you, our FAQs should have the answer you’re looking for…

How do I return an item?

You have lots of options available to you. We offer a 30 day returns policy, where you can return your item(s) to one of our Argos stores or Argos stores within a Sainsbury's supermarket for a refund or exchange. If your order was delivered to you, you can also arrange a collection via our customer services team on 0345 640 2020.

What is your returns policy?

If you've changed your mind and need to return an item, simply take it to any Argos store or Argos store within a Sainsbury’s supermarket. For items purchased on or after 27 January 2021, you'll have 30 days to return them. You'll also need to ensure your item(s) is:

  • Unopened
  • Unused
  • In its original packaging (with the tags)
  • In a resaleable condition
  • With its proof of purchase.

Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days.

What if I purchased an item before 27 January 2021?

Items purchased before the 27 January 2021 fall within our old returns policy.

For items purchased in store, you have 14 days from the day of purchase to return your item. To obtain a refund please contact our customer services team on 0345 640 2020 and we'll make arrangements with you.

For items purchased online, you have 14 days from the day after delivery to notify us that you wish to exercise your right to cancel. Please contact our customer services team on 0345 640 2020. Once we have been notified, we will make arrangements for the item(s) to be collected from you within 14 days.

In line with our returns policy, your item(s) will need to be:

  • Unopened
  • Unused
  • In its original packaging (with the tags)
  • In a resaleable condition

Refunds will be processed by the original payment method. Your refund will be processed within no more than 14 days from the day we receive the returned goods. If you have paid for delivery, then we'll also refund the original delivery charge for unwanted goods, if all the goods purchased on the order are returned.

What counts as proof of purchase?

You can use any of these:

  • till receipt
  • confirmation email
  • e-receipt
  • your order number.

If you can’t find one of the above, don’t worry. We should be able to sort everything out if you have:

  • your card/bank statement
  • the email address used to buy your item.

How long will my refund take?

If you return your item to store, we can process most refunds there and then. It may still take 5-7 days for your bank to process it into your account. If you paid by cash or gift card, you’ll be refunded in-store using the original payment method, whilst PayPal refunds can take up to 30 days.

If you return your item(s) via home collection, your refund will be processed within 14 days of receipt of the goods. It may take 5-7 days for your bank to process the money back to your account, but all refunds will be processed within 14 days.

All returned goods must be in line with our returns policy; these products will need to be unopened, unused and in their original packaging, with proof of purchase.

Do I have to return my item to the store where I bought/collected it?

Not at all, you can now return Habitat item(s) to any Argos store or Argos store within a Sainsbury's supermarket.

How do I return a Habitat item I collected from a Sainsbury's collection point?

You can return an order collected from a Sainsbury's collection point to any Argos store, Argos store within a Sainsbury's supermarket or a Sainsbury's collection point. Use our store locator to find your nearest place to return.

Please note, you can't return an item bought from a Habitat store, Argos store or Argos store within a Sainsbury's supermarket to a Sainsbury's collection point as they're unable to process it.

Can I return my item if there's nothing wrong with it?

Of course, most items fall within our 30 days returns policy. We’ll either process your refund onto the original payment method or offer you an exchange. You just need these 2 things:

  • Your proof of purchase
  • Your item(s) which should be unused, in its original packaging and in a resalable condition.

If the item or the packaging has been handled excessively to assess the goods (i.e. more than you would if you were buying it in a shop) we reserve the right to reduce the amount of refund to you.

If your order was delivered via our home delivery service, you can still return your item(s) through our collection service. Simply contact us on 0345 640 2020 to arrange. We’re currently unable to accept larger 2-man items in-store but you can arrange a collection for these items too.

Do I have to pay for the collection of my return?

Nope, our collection service is free of charge. But this service is only available for products that have been delivered via our home delivery service. Contact our customer services team on 0345 640 2020 to arrange your collection.

I ordered a product which was damaged. Why is my replacement in different packaging?

As Argos and Habitat come together, we have now welcomed some of our favourite HOME products into the Habitat range. Therefore, your replacement product may arrive in Habitat or HOME packaging.

I'm still stuck...

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