What is our live video call service?

Our live video call service lets you call one of our in-store furniture experts while you shop online, all from the comfort of home.

You'll be able to see our expert and the products in our showroom, but our experts won't be able to see you. You can take a closer look at our products or ask questions for extra detail and information, like you would if you were in store. 

Find out more

Man in habitat showroom.

What can we help with?

Have a question about one of our products? No problem.

Our experts can help with a range of questions from "What size is this sofa?" to "Can I have a closer look at the colour of that cushion?".

Our experts can also showcase our wide variety of fabric swatches, or even demonstrate how to set up our sofa bed. Whatever you would like to know, our team can help to explain a range of different features and provide their expertise and advice.

How it works

Customer using habitat showroom live.

Start a call

When you've found a product you're interested in, use the icon to start a one-way video call with one of our in-store experts.

A green light means we're ready and available, while a grey light means we're currently busy.

Get connected

Give us permission to connect your microphone so we can hear you. Don't worry if you're camera shy, you'll be able to see our expert but they won't be able to see you.

Ask away

Our friendly experts will be happy to help you with a range of queries from variations of colour swatches to demonstrating furniture and sofas.

 

What our customers think

Frequently asked questions

What our customers think

What our customers think

Didn’t even know this was a thing! Absolutely brilliant service and makes buying things easier if you have any questions before buying it! 

I’m absolutely shocked about this service which I was not even aware of! For days now I have been looking at dining tables across dozens of websites and with this call I finally made my mind and will purchase the items David brilliantly showcased for me. He is an absolute star and so knowledgeable about the products, the best online shopping experience of my life! Thank you!

So very refreshing to experience such a friendly, helpful and genuinely attentive service. In comparison to other recent customer service experience from another competitor company, which was truly awful in every way. Thank you and well done.

It was nice to talk to someone face to face with questions, it made the service much more personable.

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