Returns and refund FAQs

We want you to be delighted with all your purchases, but we know sometimes items need to be exchanged, fixed or simply returned because you’ve changed your mind. No worries, if our returns guide can’t help you, our FAQs should have the answer you’re looking for… 

You have lots of options available to you. We offer a 30 day returns policy, where you can return your item(s) to one of our Argos stores or Argos stores within a Sainsbury's supermarket for a refund or exchange. If your order was delivered to you, you can also arrange a collection via our customer services team on 0345 640 2020.

Your item needs to be:  

• Unused with all original components;   
• In its original packaging (with the tags if applicable); and   
• In a re-saleable condition.  

This doesn’t affect your legal rights if something is faulty or if you decide to cancel your order. We explain these rights in more detail in our returns guide.   

What you'll need:  

• Proof of purchase (e.g., receipt or order confirmation).  
• Any free items that came with the product.  

What counts as proof of purchase? 

You can use any of these: 

• till receipt 
• confirmation email 
• e-receipt
• your order number. 

If you can’t find one of the above, don’t worry. We should be able to sort everything out if you have: 

• your card/bank statement 
• the email address used to buy your item. 

If you return your item to store, we can process most refunds there and then. It may still take 5-7 days for your bank to process it into your account. If you paid by cash or gift card, you’ll be refunded in-store using the original payment method. 

If you return your item(s) via home collection, your refund will be processed within 14 days of receipt of the goods. It may take 5-7 days for your bank to process the money back to your account, but all refunds will be processed within 14 days. 

Not at all, you can now return Habitat item(s) to any Argos store or Argos store within a Sainsbury's supermarket.

You can return an order collected from a Sainsbury's collection point to any Argos store, Argos store within a Sainsbury's supermarket or a Sainsbury's collection point. Use our store locator to find your nearest place to return. 

Please note, you can't return an item bought from a Argos store or Argos store within a Sainsbury's supermarket to a Sainsbury's collection point as they're unable to process it. 

Of course, most items fall within our 30 days returns policy. We’ll either process your refund onto the original payment method or offer you an exchange. You just need these 2 things: 

• Your proof of purchase 
• Your item(s) which should be unused, in its original packaging and in a resalable condition. 

If the item or the packaging has been handled excessively to assess the goods (i.e. more than you would if you were buying it in a shop) we reserve the right to reduce the amount of refund to you. 

If your order was delivered via our home delivery service, you can still return your item(s) through our collection service. Simply contact us on 0345 640 2020 to arrange. We’re currently unable to accept larger 2-person items in-store but you can arrange a collection for these items too. 

This doesn’t affect your legal rights if something is faulty or if you decide to cancel your order.  

For large home-delivered items, the quickest way to arrange a return is by using live chat. These items will be subject to a collection charge of £30, unless the product is faulty. Items delivered directly from one of our suppliers are excluded from the non-refundable collection charge. Contact our customer services team on 0345 640 2020 to arrange your collection. 

As Argos and Habitat come together, we have now welcomed some of our favourite HOME products into the Habitat range. Therefore, your replacement product may arrive in Habitat or HOME packaging.